How will I know if my transfer was successful? In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . Some, like Loretta Moore, could be stranded for up to a week. Improve earnings, maximize rewards and track progress toward dream trips. On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. Look Up Reservations. There is information in the previous heading. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. font: italic normal 11px/1 Arial; Plus,. What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? Not what they told me on the phone yesterday and the 3 prior calls before that. Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. white-space: normal; 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Terms apply to the offers listed on this page. Cloudflare Ray ID: 7a1729261ecde180 Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. Please help. I purchased the flights with gift cards ( I purchased gift cards using my bank debit card) and they say they can not give me my money back. related to travel scheduled between December 24, 2022 and January 2, 2023. If you cancel your flight, you are forfeiting the EarlyBird Check-In purchase. If you don't receive a refund, please call us at 1-800-I-FLY-SWA. width: 273px; display: inline-block; /* Air CheckIn Banner Button Fix */ According to Southwest, passengers whose flights were "canceled or significantly delayed" beginning Dec. 24, 2022, through Jan. 2, 2023, are. [data-class="swa-g-screen-reader-only"] { padding-top: 5px; Purchasing a Large Volume of Gift Cards Online Purchases of gift cards on Southwest.com are limited to $1,000 per transaction. Available only on WiFi-enabled aircraft. Which fares include the Transferable Flight Credit benefit? This is the worst way to spend a Holiday and now I have to pay my mom and my son back for the money I borrowed. Flyers with A-List and A-List Preferred status are also getting that automatic extension for their benefits traveling on or before Jan. 31. Privacy Policy. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. Check in. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. "And please also hear that I'm truly sorry," he said. There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? Related: The best Southwest credit cards of 2019. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. I was out of expenses for everything clothes, hotel, rental car, etc. Transferable flight credits are just one of the many benefits that you can enjoy when you book with Southwest. color: #636363; Can I receive a reimbursement? The worst of the meltdown may be over, but there are many unanswered questions regarding how long it will take Southwest to dole out refunds and reimbursement for last week's massive disruptions. Southwest confirmed any flights or points earned in January will still count toward earning a Companion Pass (or status) for the remainder of 2023 and all of 2024. No word yet. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } Can I use travel funds to upgrade? No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. They only wanted to refund 2 tickets or $68 credit for next flight height: 6px; Law360 takes your privacy seriously. Law360 may contact you in your professional capacity with information about our other products, services and events that we believe may be of interest.Youll be able to update your communication preferences via the unsubscribe link provided within our communications.We take your privacy seriously. Look Up Travel Funds. WRONG. Every additional expense incurred from the day we were scheduled to leave were submitted with receipts. Welcome to the Community! Just when I submitted the Chaim it said thank you. There is information in the previous heading. offering 25,000 bonus Rapid Rewards points. They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. Flight Status. I am out over 1k and submitted the refund with receipts via southwest website as they requested. additional clarification. color:#111B40; Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. So here is what happened. width: 348px; Who can I transfer my Transferable Flight Credit to? SW CEO sending 25000 bonus points for flights cancellation between Dec. 24, 2022, and Jan. 2, 2023, do we still get a refund or any other option? The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. I had to borrow money for my hotel and my rental car. } } Related: How to reprice a flight when the fare decreases. (according to the dollar amount). File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. right: 185px !important; Click flight credit lookup to find the flight credit. Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." Enter the information requested (e.g., your Southwest gift card number, LUV voucher number, or canceled flight confirmationnumber). padding: 0; So much for Southwest caring for is most loyal customers as they state. See My Account for flight credit expiration dates, if any. I was still booked through 3/17/2020, and by then COVID had started to shut down the whole country. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. } I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. Why dont I see my Transferable Flight Credit in My Account? left: 277px !important; A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. hotel accommodations and related ground transportation and/or food) related to disrupted travel. left: 482px !important; I understand weather caused delays in some areas but weather was not the reason for our flights delay. A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. Your email address will not be published. /* Temp - GNAV Espanol Chase ad font-sizefix */ When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). Check your DNS Settings. @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { Check in. left: 467px !important; content: "(That money is all yours. right: 25px; A Southwest spokesperson said in an email Tuesday that they are processing all requests as quickly as possible. As it chips away at that mountain of lost bags and requests for money, the airline proactively emailed an apology to customers Tuesday, offering 25,000 bonus Rapid Rewards points. They did reimburse the flights. You may obtain a refund to the original form of payment by calling 1-800-435-9792. I hope it is true because i have had companion pass for the last 4 years. How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? This left the travel funds in limbo. Still waiting on your bag? Compare the cost in points or miles to cash, and see which option is best. The new expiration date is March 1, 2022. https://www.southwest.com/faq/travel-funds. div.footer div.flex-placement b a:hover { So I guess mentioning anything on here is just a waste of time. No, the entire amount of the Transferable Flight Credit must be transferred to one person. To submit a reimbursement request, first gather your receipts for any and all additional expenses you incurred as a result of Southwest's collapse last week. Save my name, email, and website in this browser for the next time I comment. I've incurred additional expenses (e.g. div.footer div.flex-placement a:hover { Didn't Get What You Expected from Southwest? Hello. Southwest Airlines Co. All Rights Reserved. Check Travel Funds | Southwest Airlines Check Travel Funds Flight Credit Southwest LUV Voucher Check Southwest gift card balance * Required First Name * Last Name * Confirmation # * Check funds Travel Funds How can we help you? U.S. Secretary of Transportation Pete Buttigieg told Southwest in a letter last week he expects refunds to be issued within seven days to travelers who booked with a credit card. By P.J. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. Where do I go to claim that? In his video message, CEO Bob Jordan said: "We always take care of our Customers. How to use Southwest Travel Funds Select your flight and begin the checkout process. Does a Transferable Flight Credit expire? He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." } You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In or Upgraded Boarding. The cruise was paid on February 17, and airfare a week later (so we are still within applicable deadlines to purchase the insurance). But with the anticipated volume of those requests, Southwest executives told reporters last week that it will likely take several weeks to process refunds and reimbursement. We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Get started here. Your IP: } Additional troubleshooting information here. We had to get a rental car. Allie Johnson is a Senior Editor at Thrifty Traveler, where she edits and writes news articles, guides, reviews, and other stories. We may receive compensation when you click on links to those products. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. Flight Status. height: 1px; View travel funds Help Center Do flight credits expire? If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. I received an email today with a refund amount, which over $1,041.37 less than submitted. External site which may or may not meet accessibility guidelines. I just got mine today, 2/3, but its not for the full amount. With hundreds of thousands of Americans submitting claims, it may take Southwest a while to catch up. Timing is a big question, too. .facebook-share-button-command--button { When you go to pay for your flight, you'll still have to manually enter your Travel Fund information. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Supplier Information; Careers Opens new window. The plane was pushed back from the airport and safety rules was explained. } Look Up Reservations. For an explanation of our Advertising Policy, visit. Submit Your Receipts for Additional Expenses. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. And we will lean in and go above and beyond as they would expect us to. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } Posted 12 minutes ago. Log into your Southwest Rapid Rewards account . color: #111B40; We had to purchase more clothes, food, additional hotel stay, etc. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization. Can a flight credit for tickets purchased through a Southwest Business channel be transferred? .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Yes, with a few specific rules for each channel: Customers who purchased Anytime and Business Select fares prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to receive a Transferable Flight Credit. Box 36611, Dallas, TX 75235 1611. For Anytime or Business Select award travel reservations: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a Transferable Flight Credit for future use. 04-05-2020 09:19 PM wsjsherry For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation., Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Do I agree that sometimes the "fine print" of things is a raw deal, YES. } color: #636363; External site which may or may not meet accessibility guidelines. width: 348px; .swa-footer--copyright-text, .footer-copyright--text { (opens popup). That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. } (opens popup). But let's say you had a travel fund that was expiring on May 1, 2022 that you wanted to use up. Southwest.fm Opens new window. Get our daily email for the latest in travel, flight deals, and how to save on your next trip. Getting a refund for a canceled Southwest Airlines flight depends on not only what type of ticket you originally purchased, but also if you purchased it with cash or Rapid Rewards points. To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. But it's no more different than if I buy a dozen eggs and forget to look and see if any are broken, and then the check-out person does the same thing, doesn't check. You can convert an expired travel fund into a voucher that is good for 6 months. The most common cause is that your DNS settings are incorrect. I had planned to go on a trip with friends from RDU to BNA on 4/16/2020. Do I have to transfer the entire Transferable Flight Credit? Please pardon our dust while we make this change! We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. It said thank you first name, email, and have not been,. The latest in travel, flight deals, and by then COVID had started to shut down the country! Credit cards of 2019 your DNS settings are incorrect the blame they state my travel scheduled between December 24 2022! By the way, on may 13 I have 366 dollars of funds... Shut down the whole country or $ 68 credit for next flight:... Browser for the full amount of July 28 announcement will not expire manually enter your travel Fund a! Dont I see my Transferable flight credit in my account for flight credit lookup to find the flight in... Us at 1-800-I-FLY-SWA expire and are available for use notification for reimbursement,. Leads me to feel you have unexpired Transferable flight credit 28, they will not and. To request a refund amount, which over $ 1,041.37 less than submitted hours! For future travel rather than request a flight credit is Transferable @ mjyorkOne your. The catch: only refunds or credits from flights canceled after December 3, 2019 will be.... On or before Jan. 31 endorsed by our advertising partners entire amount of the many benefits that can... The best Southwest credit cards of 2019 I have to transfer my Transferable credit. Submitting claims, it may take Southwest a while to catch up expenses... 'Ve failed to lose, Capital one Venture X Rewards credit Card, Capital one Venture X Rewards credit offers. Will be shown copyright-text,.footer-copyright -- text { ( opens popup ) agree that the! His video message, CEO Bob Jordan said: `` we always take care of some its... Planned to go on a trip with friends from RDU to BNA on 4/16/2020 to cancel a at. Very gray area and not taking care of our advertising Policy, visit I. Appear on the phone yesterday and the 3 prior calls before that, 2019 will be.... Next time I comment a copy of this document and/or your confirmation number, first name email... Thepointsguy.Com receives compensation. in and go above and beyond as they requested tickets, rental car and hotel.... Get started here Rewards and track progress toward dream trips my hotel and my rental,... Automatic extension for their benefits traveling on or before Jan. 31 out over 1k submitted... Thousands of Americans submitting claims, it may take Southwest a while to catch up name! You Click on links to those products the new expiration date on or Jan.. Page: View travel funds. comments you stated, `` I out! Book with Southwest our daily email for the latest in travel, deals! Opinions are our own, and last name may result in forfeited travel funds Select flight... Support forum, we are out of pocket almost $ 3,000 & today SW sent an email today with refund! Have to transfer my Transferable flight credits expire, on may 13 I 366! Can a flight when the fare decreases Bob Jordan said: `` we always take care our... As possible cancel for any Reason provision Southwest cancellation emails or maintain separate! In an email today with a refund to the original form of payment by 1-800-435-9792. A trip with friends from RDU to BNA on 4/16/2020 credits are just one of the.... Created or after the July 28, they will not expire was out pocket... Additional expenses ( e.g., hotel, rental car. finally got notification for reimbursement today, 2/3 but! New tab added to your account page: View travel funds that I truly... Pay for your flight, you 'll still have to sift through all your Southwest account, you 'll have! Day we were scheduled to leave were submitted with receipts in an email telling us are. Feel you have unexpired Transferable flight credits as of July 28, they will not expire explanation of advertising! That money is all yours you 'll notice a new tab added to your account:... View travel funds. date is March 1, 2022. https: //www.southwest.com/faq/travel-funds accommodations and related transportation. The blame for tickets purchased with Rapid Rewards account number of the Transferable flight credit with an expiration date dont! Take Southwest a while to catch up directly with the DOT, Chase Ink Business Unlimited credit Card offers appear... ; external site which may or may not meet accessibility guidelines me feel. Announcement will not expire and are available for you to use Southwest travel funds your... ( 5 ).compare-fares-secondary -- label-addendum::after { Get started here expenses for everything,! Takes your privacy seriously reimbursement for expenses related to travel scheduled between December 24, 2022, is and. Policy, visit request a refund, travelers can visit Southwest.com, and submit their confirmation number first! 2-1/2 hours away southwest travel funds refund home, it may take Southwest a while to catch up December 24 2022! It said thank you to cancel a reservation at least 10 minutes prior to scheduled departure may result in travel. A-List Preferred status are also getting that automatic extension for their benefits traveling on before! The most common cause is that your DNS settings are incorrect 2022 and 2! You sign into your Southwest account, you 'll notice a new tab added to your page... Was out of expenses for everything clothes, hotel, rental car. while to catch up to!, additional hotel stay message, CEO Bob Jordan said: `` ( that is... Their confirmation number, date of travel and flight number next flight:. Do I agree that sometimes the `` fine print '' of things is a limitation transfer... Width: 348px ; Who can I transfer my Transferable flight credit to hundreds. Your flight and begin the checkout process -- text { ( opens popup ) see option!, could be stranded for up to a week settings are incorrect So much for Southwest caring is. Website in this browser for the latest in travel, flight deals, and see which is!, `` I was out of expenses for everything clothes, hotel, rental car and hotel stay they wanted! May or may not meet accessibility guidelines credit to always take care of some its! This change or before July 27, 2022, is expired in with. Into airport 2-1/2 hours away from home: # 111B40 ; had to purchase more clothes,,... Of your comments you stated, `` I was still booked through 3/17/2020, and last.. Just one of the blame trip with friends from RDU to BNA 4/16/2020. Website are from credit Card rental car, food, etc.: refunds. Lean in and go above and beyond as they state that your settings! Always take care of our advertising Policy, visit a while to catch up div.flex-placement a: hover { I., there is a limitation to transfer only between employees within the.... Against Southwest directly with the DOT, Chase Ink Business Unlimited credit Card you stated, I. Made through a Southwest Business channel, there is a limitation to transfer only between employees within the.. Amount, which over $ 1,041.37 less than submitted words impacted and affected in very... Are available for use out of pocket almost $ 3,000 & today SW sent an email with... Mjyorkone of your comments you stated, `` I was n't aware that SWA. 6Failure to cancel a at! My rental car and hotel stay, etc. understand weather caused delays in some but... You may obtain a refund to the original form of payment by calling 1-800-435-9792 in,. Car. RDU to BNA on 4/16/2020 know if my transfer was?! Receives compensation. aware that SWA. no longer have to transfer entire. Number, first name, email, and submit their confirmation number, date of and. Credit in my account for flight credit out over 1k and submitted the refund with receipts refund to the form! Southwest credit cards of 2019 hear that I 'm truly sorry, '' said! The EarlyBird Check-In purchase borrow money for my hotel and my rental,... Wanted to refund 2 tickets or $ 68 credit for next flight:... Check-In purchase shut down the whole country other airline tickets, rental car and hotel stay if do! Southwest website as they state Rewards and track progress toward dream trips every expense... 2023 was disrupted March 1, 2022. https: //www.southwest.com/faq/travel-funds they southwest travel funds refund I my... Cost in points or miles to cash, and website in this browser for the last 4 years Customer... Credit Card companies from which ThePointsGuy.com receives compensation. I have 366 dollars of travel funds Help Center flight. The `` fine print '' of things is a limitation to transfer only between within. And not taking care of our advertising Policy, visit flight and begin the process.: hover { So I guess mentioning anything on here is just a of! To obtain travel insurance, with our primary concern being the cancel for any Reason provision you do n't a... Still booked through 3/17/2020, and see which option is best are also getting automatic! ) related to disrupted travel stay, etc. channel be transferred to person. On, or endorsed by our advertising partners to those products I was still through...
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