Our apologies for any inconvenience this has caused. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Everytime she calls for help they bully her and blame things such as her brand new TV. We appreciate your patience as we work to get your service restored. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. All good -- a heads up before service drops would be nice, though, when it is scheduled. If you are having issues, please submit a report below. . Is GTA 5 Online Down Or Is It Just You? To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Source. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. S.E. Find out when service will be restored. Please try again later. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Cable & internet went down here a little before 8am. The most recent Optimum outage reports came from the following cities: Optimum.net is compatible with a wide range of browsers. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. 0. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. Dec 20, 2022. Set up email accounts on your mobile devices using these easy-to-follow instructions. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Let's get started today. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. 3 disconnections, six different people, plus a trip to return my equipment that never worked. ^Whitney (Source). Verify your account information. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. Useful comments include a description of the problem, city and postal code. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. The most recent Optimum outage reports came from the following cities: Try visiting the following official links: Hello Marc! The latest reports from users having issues in Blue Lake come from postal codes 95525. Check your account status with Optimum to be sure your account is active. Get answers and information on your cable TV, phone and internet services. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Ways to check for large-scale outages across Optimum's network. @optimum let's break up. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. 5 days without internet and the issue is still NOT resolved. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Having problems? Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. CDC: https://emergency.cdc.gov/. To the surprise of many, the outage was not a common . AT 9 months ago. Indicate when the Optimum outage started and how long it lasted. Generated from Reports Received from Affected Users Within Last 12 Hours. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Check the Optimum Facebook page. We are always here to help! We are currently experiencing technical difficulties with our Optimum services. Sorry everyone :(. We strongly recommend that you upgrade to a more current browser. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Since last 2 weeks every weekend, internet having issues. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Optimum may already be working to resolve the issue. Having problems? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. I've tried to make her switch for years but you finally convinced her. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Enter an itemized list of each of your losses and the expenses/costs associated with each. However, they didnt provide any ETA for the fix. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Optimum/Altice Complaint Information. Invalid Optimum ID, please complete all fields. Troubleshooting tips to help resolve internet, television, or phone issues on your end. If you havent created an account, this is a good place to start. Try these tips to troubleshoot problems you think might be on your side. This isn't a complete list. This raises the question, donthey have any customers under 70. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Moreover, reports on Downdetector also confirm the same. EVs have been around a long time but are quickly gaining speed in the automotive industry. Source. 5,000. We sincerely apologize for any loss of service that you may be experiencing at this time. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Frustrations? All rights reserved. @OptimumHelp You aren't here to help. Confirm your phone is not in Airplane mode. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". You should see if there are any Optimum internet outages affecting your area. It is not you, it is me. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Social platforms like Twitter are full of users expressing their annoyance with the situation. Optimum has separate customer service and tech support departments for you. We have helped over 300,000 people with their problems. Skip to main content. 5 days without internet and the issue is still NOT resolved. @OptimumHelp You aren't here to help. Hello Czarina! Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? I've tried to make her switch for years but you finally convinced her. Try visiting the following official links: Hello Marc! Source. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. #mwc2023 Optimum plans, pricing and speeds may vary slightly from one market to another. The local store will gladly add to your account but isnt allowed to cancel anything in person. Check optimum.net to see if there is an outage in your area that may be affecting your service. Problems in the last 24 hours in East Bank, West Virginia. Curious what other providers are in your area? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Go to the Outage Refunds product on DoNotPay. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Howie Levit 10 months ago. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. @optimum we are having serious problems getting our internet set up with you guys. Outage reports and issues in the past 15 days originated from: Tips? Brand names used in our stories are trademarks of respective companies. Today they made her cry and this weekend we cut the cord! Optimum=trash internet service. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Mobile . Optimum has been having an outage since midnight that is effecting most of the tri-state. 3 disconnections, six different people, plus a trip to return my equipment that never worked. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Is your internet out? Switching to @fuboTV this weekend. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. At the moment, we haven't detected any problems at Optimum. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. @optimum is only giving me a $20 credit for the loss of service. I am terribly sorry to hear that you are without service at this time. Facebook - Optimum Check the settings on important communication channels. Pricing, terms, and offers subject to change and discontinuance without notice. However, it could also be a random problem on your side. {{#query}}Nothing found for query "{{query}}"{{/query}}. Check that all the lights indicate you're getting internet fed into your router. ^Whitney. All rights reserved. She moved in Nov and since then Optimum has never worked properly. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. We will debit Optimum charges $13.50/mo. Santa Rosa. Report a Problem. 1. The outage in Optimum internet service appears to primarily affect New York City. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Problems in the last 24 hours in Menlo Park, California. However, not all browsers allow you to take advantage of all the new features. Head here. Information about your use of this site is shared with Google. Sign In. 5 days without internet and the issue is still NOT resolved. Problems in the last 24 hours in Vista, California. Make sure to report and "downvote" such posts. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. Enable your Wi-Fi call setting. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Optimum has been having an outage since midnight that is effecting most of the tri-state. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; More specifically, they are unable to login using their credentials. Count to 5, then plug it back in. See if Optimum is available for your home: Sign into add enhanced services to your account now. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. They only let their customers know about half an hour ago. Invalid password, please complete all fields. You don't have to spend hours trying to solve the issue. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. @OptimumHelp You aren't here to help. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. We are currently working to resolve this as quickly as possible. Source. There could even be connection issues between your home or business and the nearest utility pole.
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