One question I have is the location of the diamond only pool. First of all, thank you SO much for this review. Weve heard the steakhouse is harder to get in. Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. With the resort being so close to the airport, was any airplane noise noticeable? Thank You for the great pictures! Also, do you have any info on how you get the diamond access? Hello, Its well worth it! Were so proud of him for giving it a try! If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. Thanks so much leaving to go there 6/22 for a week. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? Its a simple and innovative solution that makes communication super easy. There is a kids area thats unparented for older kids. He had a soak every morning while watching cartoons. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. How much is it per day for all inclusive for 2 adults? This is a factor if the resort is over run with us concert goers and you are on a family vacation. I would suggest downloading their app. Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. I dont recall if the pools were heated. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. It was to ensure that if something went wrong, I was responsible. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. These seafood mini-tacos were incredible. Or is it now only if you stay at grand? Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. You just take as many towels as you need. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. Yum. Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. Lets call it pretty potatoes. Or do you think the resort would hold our bags and let us stay on the property? Just wondering if you did any upgrades? Enjoy exquisite luxury in Cancun! A stellar all-inclusive package covers food and top . Cam, Your review and photos make us feel like were already there. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. It seems like you may have gone off peak time. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. Might sound stupid but I cant seem to figure it out. Yes! Or has Moon Palace Golf & Spa been renamed The Grand ? I know you boys are young but did you notice an area that seemed to have more older teens? On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. You wont even have to leave the resort if you dont want to lots to do. Do you know what is included with that? Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! Whats in your closet? We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. Atmosphere also beautiful, relaxing, and elegant. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. Water slide at the Sunrise resort. This is one of the only areas we found that is not all-inclusive. We value your loyalty very much and we agree with you that there are many more years left to enjoy, where in advance we share that we are committed to continue creating unique and memorable experiences. They said its amazing and well worth it. Sometimes even in paradise you want to chill in your room! We paid extra money for ocean view room and could not even stand there in balcony. Then you dip the meat in one of three sauces. It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. How is the Beach at The Grand at Moon Palace? . You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. The restaurants offer a variety of wines from around the world. Our days were full bouncing from pool to game room to restaurant. Thanks for giving an in depth review of the resort. Or you could order from the main menu. The best part you can order whatever you want! We will be going to the Grand Moon Palace 4/16-24, 19. At least $200 in $1 or $5 bills. Wondering how busy it is 2 years later during peak Spring Break! We were very impressed by the quality and options. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. Were you not able to get reservations? The meat literally fell of my fork. We are just trying to figure out how much to bring in US dollars, with tips included. Thanks. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Then they ask if anyone has a food allergy. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. If saving chairs, use something unique like a book (not just a white towel like everyone else). Kitchen staff was superb! Youre going to have a great time. It was not an issue for us. We are considering here for our family We may have eaten half of that wooden boat of salmon and avocado rolls. Erin, Hi. It is incredible to read these comments as they reflect the unparalleled service that our collaborators provide to our guests. This is such a great review. The shower in our room even had kids shampoo. It was nice that we didnt have to make any tough decisions. Thank you!! The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. 10 Common Family Travel Mistakes (and how to avoid them). Thanks We did visit the kids pool at sunrise and it was fun. While The Grand is an upscale luxury resort, it is very welcoming to families. There are two different games rooms that offer various activities. If you have a sweet tooth, the desserts at The Grand will blow your mind. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. But, Im happy to hear that they are ensuring that everything is safe. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. One of the buildings illuminated at night. This resort is an all inclusive in Cancun Mexico. Thanks again for everything! . Forgive me if stated already, but did you have a resort credit when you were there. We did spend a few evenings walking on the beach and it was fine. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). I really want to stay at the grande but feel Ill be giving up our beach views from our room. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. Hi & as others have said, thank you for all the details in your review. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. What view is better, to garden or resort? Erin. Your site is awesome and so helpful;. They love these seats. I may have come back to this plate a few times. Your room will be charged right away. There is a map online of which trolley can take you where. Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. It looks like our flight out on the last day does not leave until 5pm. Those little details matter, and they are much appreciated. He made our last night the best night! You will live in bathing suits and coverups for the most part! We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. Our oldest son, Braydon, gave it a try and had a blast. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! The servers make note of it and the kitchen is informed of the allergy. Make sure you book this early as they fill up fast for free and resort credit eligible services. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. Do you think the Grand is worth the extra money? 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