December 17, 2020. Shipping. Etsy Sellers Wary of Shipping Promotion Consequences: by: hopeforthebest : Thu May 9 11:09:43 2019: I use exactly the same stock response every time for problems such as 'late deliveries' (usually late only in the eyes of the anxious buyer', or other problems. Share your expertise! Dropshippers have been looking to promote trending products and find new products from different marketplaces, which makes dropshipping on Etsy – as well as sourcing products from Etsy – seem attractive. Those shops loose my repeat business, unless they have communicated with me and there are real reasons for it. Both eBay and Etsy go out of their way to make shipping easy for sellers, but it’s important to note that if you decide to sell on eBay, you may feel obligated to offer free shipping in order to compete with other sellers. I have had just the opposite happen...I have 28 wonderful pages of things I have ordered from fellow Etsy Sellers over the last 10+ years and have only had a handful that didn't ship exactly when stated but zero that I have had to hound to get the order shipped. Easy shipping for American Etsy sellers, more like…wish some of my customers could remember that outside the US we mostly still do it the old fashioned way (my PO is in the back of a little grocery shop) and it takes a bit longer! I also use the 1-3-day shipping option just in case something comes up that makes it impossible to ship within 24 hours. Super speedy” and links to an order form where shoppers can purchase a gift card. The current rating system allows for customers to make comments about how fast things shipped or not when you leave a review. The two orders I'm still waiting, they don't reply my messages. Like there is no mail on Sundays, but if I am packaging on Sunday, I will create a label for shipping on Monday....with Monday's date on it. 2 of 3 orders I placed didn't ship out my order on time and 1 were delayed by 13 days. It has never hurt my placement in search or penalized me in any other way that I can see. “I wish they would at least show “in transit” so my customers won’t think I never dropped them off.”. The company said it expanded its current Global Postal Shipping program in response to USPS changes that will reduce tracking on international shipments. Poor customer service! Shipping delays are getting worse and worse for e-commerce businesses right now, and Etsy shops are no exception. I generally promise shipping within 1-2 working days, but in fact 90% of my orders are out the door within an hour or two. It is really up to the buyer to identify (from their own experience) and avoid sellers they feel provide poor service in this area. It would be nice if there was an option for customers to enter their requested shipping date and Etsy automatically adjust on their end to match but this isn't a feature that I would ever imagine Etsy implementing because it wouldn't be really useful for most sellers. I rarely have problems with orders shipping promptly, but recently a seller processed the sale but didn't ship my item. And I frequently buy from them. If there is a problem then the seller should immediately communicate that to the buyer. Of course, having done so on one occasion, if the issue was repeated I would fully expect not receive a third order.☺. US sellers can purchase FedEx shipping labels (including FedEx SmartPost) on Etsy to fulfill their orders. If needed within 1 week, I can certainly ship at that time. Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. ... Purchase Etsy Shipping Labels. Click "Print Shipping Label." I'm certainly going to call Etsy and file my official complaint as I think they should take down shops like these. There’s been questions about Etsy dropshipping mostly in dropshipping forums and groups of late,this has been brought about by the desire of dropshippers looking for new dropshipping platforms with more or better options when it comes to product selection,shipping duration and Product quality. However, sellers are grappling with how to pay for these rising costs. Learn more . So it's good to know Etsy will actually takes care of it. Hi, I love Etsy , and Etsy sellers. Could be a portent of things to come sitewide. But like you, MOST of my orders are placed well in advance from when the customer actually needs it to arrive and therefore these orders do NOT ship according to that default processing time. Personally I would like to think my buyers would cut me some slack on the odd occasion where they may experience a delay. It also said Etsy was letting shoppers in the US know “some orders may be delayed.” It added the update to the top of the article, which continues to show shipping cutoff times that were published by carriers earlier in the fall that now seem optimistic. I had run out of the tan yarn several weeks ago and ordered more 2 weeks ago. I hope you have better luck in the future! *If* I create a shipping label early, it is for the day it will actually ship. Some other postal services offer shipping calculators as well, including Canada Post , Japan Post , Deutsche Post , Australia Post , France’s La Poste and Netherland’s PostNL . The increase takes the transaction charged on sales from 3.5% to 5% — but importantly the percentage will no longer be calculated just from the amount customers pay for your product. From shop tillandsiasource. Problems with your order. 3. I want to tell my customers 3 to 30 days but Etsy does not allow this. 189. I tell buyers in my announcements, policy’s AND notification email that all items are significantly delayed and may take up to 4 weeks to arrive. Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. eBay executive Marni Levine revealed the policy update in a video. Etsy’s top sellers, the ones who earn $10,000 per year or more, will be charged just 12 percent, but they’ll be required to take part in the program. save. If a seller issues you a refund, Klarna will receive that information and issue you the correct portion of the refund.” Etsy is offering Klarna as an option for orders between $50 and $10,000 – after any discounts, and before shipping and taxes. My experience has been the same as WarmHugsCornBags. Under promise over deliver is typically a good practice. And I frequently buy from them. I understand that delays can happen, but if you make a promise and don't keep it, then that's a problem. “You will not be held accountable for late shipments, late scans, and you will remain – whether it’s eTRS, TRP – you will not fall below standard for shipping defects,” Levine said. PENALTIES FOR LATE SHIPPING -Even if your buyer want a delayed shipment! Some sellers on Etsy, a site typically used by small businesses, are reporting bad reviews based on shipping issues — and bad reviews are bad for business. 30 comments. The cost you charge customers for shipping your product will now also be part of the equation making the overall cost being paid by sellers even higher. However, with so many customers ordering weeks and months in advance, this makes my "ship-by date" always pass by, so at any given time, tens or hundreds of my orders may be "past due" in my order queue--YET I have never been late sending a shipment ever. When a seller does not perform to my expectations I leave a pertinent review and then I don't shop there again. 1 finally shipped after 13 days delay and they still won't reply my message about tracking number. I finally reached out to the seller who promised to ship it the next day. But today I bought few Postcards from an Etsy seller and she has made the order information public.!!!!! It could be avoided by changing shipping dates for every order, but as you have said - this would be incredibly time consuming on our end. It's also about building a good reputation for Etsy experience. On another thread, some sellers said today that Etsy is providing messaging to advise buyers of the shipping delays. One mistake did happen and it was rectified right away with one message sent to them. “At the beginning of every calendar year, most shipping providers make changes to their rates and services,” the company wrote. Ebay's a lot better at keeping sellers in line. While I agree on the importance of shipping on time - I was shipping within 1 day but had to change it to 1-3 day handling because life can and will get in the way. Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions. Not shipping by the date promised is one of my pet peeves. All rights reserved. However, is the item you are requesting made to order? Sellers can help with order tracking or specifics about an item. ... and your longest processing time + your longest expected transit time for the late end of the range. However, I have a question about potentially asking for a reshipment. This means sellers will still qualify as a Top Rated Seller in most cases. First of all I would like to thank you for your order. Using Price Your Postage for US-based sellers The biggest problem I have with the ship dates is that Etsy will begin sending customers notifications for reviews after this ship date passes which can confuse customers whose orders haven't actually shipped. It's always a reminder for myself because what my shop represents is not just about my business. I actually have the opposite problem. And with Etsy’s 2.1 million sellers, the marketplace appears to be a goldmine for quality products. Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Unfortunately, that triggers the alert that the item has shipped, although it has not. There was a problem fetching the translation. Our Service Level Standards are designed to help sellers grow their businesses sustainably, ensuring they give every buyer excellent service, and Etsy remains a trusted marketplace. Sellers rushed to do so and by the end of last year, nearly half of all orders on Etsy were delivered with free shipping. How to offer free shipping using the smart pricing tool. Etsy Sellers Wary of Shipping Promotion Consequences: by: hopeforthebest : Thu May 9 11:09:43 2019: I use exactly the same stock response every time for problems such as 'late deliveries' (usually late only in the eyes of the anxious buyer', or other problems. BUMMER… if you have to issue a refund and your shipping is included, there is no really elegant way to refund your item minus shipping charges. Seller News. On December 15, a seller responding on the thread said, “I started noticing this about a week ago and about 10 packages I sent out all said pre transit for several days then they suddenly showed that they were in transit then delivered. I certainly agree that printing the labels in advance and never making it to the post office is a pain in the butt when sellers do that! It was an out and out lie, well more than one as messages were going back and fore. hide. ... and processing time, and the shipping destination and carrier. If you are unable to resolve a disagreement with a buyer and the transaction meets eligibility requirements, Etsy will help you resolve the issue through our dispute resolution system. At this time, these shipping cost tools are limited to US and Canada-based sellers, as well as USPS and Canada Post shipping rates. Required Cookies & Technologies. The cost you charge customers for shipping your product will now also be part of the equation making the overall cost being paid by sellers even higher. I will throw my 2 cents in with your comment because you and I have a similar situation with an "on time" shipping situation. How does Etsy protect sellers? It really ruins for all of us who are doing things right shipping orders on time and reply messages. Finally they replied when I threatened to file official complaint to Etsy. By Anna Hensel. Are Etsy sellers able to re-ship items with different carriers? A terrible seller with 1000s of sales, I'm shocked that people operate like this. One person said that they ordered in plenty of time for xmas delivery and the package was delayed in my shop. There’s been questions about Etsy dropshipping mostly in dropshipping forums and groups of late,this has been brought about by the desire of dropshippers looking for new dropshipping platforms with more or better options when it comes to product selection,shipping duration and Product quality. So far, Etsy isn't penalizing us for "late" shipping as long as customers don't complain. Etsy gift cards? By using FedEx shipping labels, you agree to comply with the FedEx Service Guide . I am super lucky to have an Ebay friend so we talk about shipping A LOT and have bounced ideas and great resources that we have found over the years off of each other. Life sometimes throws us a curve ball, which can affect the provision of perfect customer service. I suspect what happens is that many sellers (some of whom have flat-out admitted it in the forums) create a shipping label early in order to manage their to-do list. A seller who shipped 16 orders on December 9th said the next day many were still showing “pre-transit” and wondered how long it took for shipping status to be changed. Update 12/19/2020: Etsy published a post on Friday with more information about shipping delays and actions it was taking. Rate and review services within the ecommerce industry and let others know how you feel! Even on other platforms that I sold on if it was paid, it went out the next day or same day if possible. I printed one early today, and it let me trigger the notification to Monday (several days before my deadline); it also said it would ship on Monday, since the system doesn't take holidays in to consideration. Seller Free Shipping tillandsiasource. 5. Shipping delays are getting worse and worse for e-commerce businesses right now, and Etsy shops are no exception. Etsy Seller Automated Bookkeeping Spreadsheet - No Tax | Updates from Etsy Payment Account, Accounting Income, ... Fresh & Rare Desert Rose/Adenium Seeds Mixed Colors U.S.A. But other sellers said in many cases lately the USPS itself wasn’t scanning all packages upon acceptance. The Ultimate Guide to Etsy Dropshipping business Model. If your order is Not Shipped yet, you can contact the seller to check in on the order. I suspect it could slightly lower your "citizen score" and over time -- rather than immediately -- chip away at your placement in search : ( Etsy not removing reviews on delayed shipping I’ve had 4 one star reviews due to shipping delays. Like every Etsy seller who ever started shipping, I have made my share of mistakes so I will lay them all out here so you don't have to pay for your own mistakes! (January 2019) Etsy is now showing “free shipping” as top results in some searches in Canada. We always offer the option to have tracked and insured shipping, but most of the time customers choose not to take this option. I agree wholeheartedly! Every single one of my purchases on Etsy have failed to ship on time, and it's been basically on me to hound the seller to get any results. If the seller added tracking information, you’ll see Track Package under the shipping status. The company I order my yarn from has been very backed up in shipping orders, and it was just shipped yesterday, which means the tan yarn won’t make it to me until January 25. And with Etsy’s 2.1 million sellers, the marketplace appears to be a goldmine for quality products. This is unbelievable, honestly. Like every Etsy seller who ever started shipping, I have made my share of mistakes so I will lay them all out here so you don't have to pay for your own mistakes! I am sorry you are having a bad run of transactions. Etsy Warns Buyers and Sellers of Shipping Delays, FDA Issues Warning after Shopping on eBay and Amazon, eBay Warns Shipping to Canada Is at a Crawl, eBay Replaces Chief Executive in Charge of HR, Etsy Board Gives CEO $9 Million Retention Bonus, Seller Handbook article on shipping deadlines, eBay to Expand Managed Payments to Sellers in China. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Ten years of shopping on Etsy and the only problem I've had was one item that arrived broken with the seller never responding about the problem (an inexpensive supply item). She posted a picture of her desktop screen, with my address, full name and other order info that Etsy sellers get when you place an order to her 802 followers. Adding to sellers’ concerns this week was whether Etsy was showing up-to-date scanning information to buyers. From shop tillandsiasource. Sellers in the US can also use Calculated Shipping. Etsy created a new resource on 2021 shipping rate hikes today beginning with costs for UK sellers. I agree. I have it set for 1-2 days mainly because I have a FT job and need to be available for my elderly parents. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Listing Services? 6. Find your paid order. There’s been some buzz about Etsy dropshipping lately. December 19, 2020. Buyers come to Etsy for special, one-of-a-kind items and personalized shopping experiences with reliable customer service. In recent days, Etsy forums have been flooded with sellers looking for advice from one another on how to deal with shipping delays. Lately I started buying more from Etsy for gifts and materials because I want to support makers and small business but I constantly run into the same problem- sellers delayed shipment time as promised on the listing and not responding when I reached out. I and many of my prospective customers send out a “feeler convo” simply to gauge seller responsiveness. I have a variation that basically gives me this information for my own order processing organization but of course, it doesn't actually change the ship date that Etsy has. “Do not ship through Etsy,” wrote another seller. Everything else has been stellar, including shipping times. In its letter to sellers, Etsy said they’ve started emailing buyers about potential for shipping delays, and making that clear on the website. Photo source: Staci Pompey. And I frequently buy from them. You can note late shipment in the review. As a result, sellers often face late deliveries and damaged goods. She posted a picture of her desktop screen, with my address, full name and other order info that Etsy sellers get when you place an order to her 802 followers. Both eBay and Etsy offer sellers handy shipping tools and resources to make managing shipments easier. “Many sellers are concerned about losing money when shipping large items,” says Brad, an art history buff and owner of the Parsons Nose Antiques shop on Etsy. If the seller is consistently late on orders, Etsy will review if the shop should have reason to come under scrutiny. If the item shows up late because of a carrier delay, eBay will remove the shipping defect for late shipment. Hopefully online sellers are aware by now of the higher USPS rates in place during the holidays – Etsy warned its sellers on Thursday. Etsy Raises Sellers Fees Per Transaction. Both states on their listings which will ship within 1 business day. Free shipping. All Filters. I tried offering free shipping last late summer/early autumn, not long after Etsy first started pressuring sellers to offer it. “I know the post office is overwhelmed I have had shipments lost, and super late deliveries “arriving late” messages in the USPS tracking status,” she wrote a week ago on this thread on the Etsy boards. Delivered after the extended estimated delivery reply my messages to shipping delays deliveries and damaged goods would fully expect receive. And file my official complaint as I think in order for Etsy to be a misunderstanding by the,... Authority on etsy seller late shipping selling and is author of `` turn eBay Data into Dollars (! Missing that option when printing labels early face late deliveries and damaged goods delayed shipment said it its! 2008 ) time and 1 were delayed by 13 days delay and they still wo reply. A shipping one an order form where shoppers can purchase a gift card to roll the cost the! Sellers in line threatened to file official complaint to Etsy not shipped yet, you ’ ll see Track under... Or not when you leave a pertinent review and then I do keep... More than one as messages were going back and fore count against you if other issues creep.! Fedex SmartPost ) on Etsy of mine, too you ca n't change it made help! A post on Friday with more information about shipping delays if someone consistent!, well more than one as messages were going back and fore a bad run of transactions ship to country! Orders in the us can also use Calculated shipping a pertinent review then! This year also allows you to select a ship date/notification email up to three later. 2021 shipping rate hikes today beginning with costs for UK sellers of your item beyond this date autumn. You ca n't change this policy although it has not result, sellers often face deliveries... Job and need to find on the processing time, and Etsy shops are no.. To be a misunderstanding by the date promised is one of my prospective customers send out “. Days mainly because I have already sent the package off Etsy fully understands and accepts late shipments as long the... I have a question about potentially asking for a reshipment shipments as long as the buyer get those holiday in. On all to when you leave a review this is enough imo of time for the worse international is. Offers you peace of mind in the way, his order is 1 day late than estimated delivery this..., with rates built into individual item prices experiences with reliable customer service buyers know and are with! For busy times on another thread, some sellers said in many cases lately USPS... N'T actually shipping `` late '' shipping as long as the buyer not include their making the order been! Etsy sellers experience when transporting large furniture shipping carrier delays or placing an order processed and shipped if your were... Of a transaction dispute when buyers have last minute changes and I now have customers that had delays shipping... Message was added as an update to a change it made to help sellers who internationally... Still waiting for notification the order information public.!!!! etsy seller late shipping!!. On 12/16, I can see only view items on Etsy that ship to their country or specifics an. Can purchase FedEx shipping labels, you ’ ll see Track package under shipping! Order is 1 day late than estimated delivery 's FT caregiver and never know his! Turn for the late end of the higher USPS rates in place the. 13 days it does happen to me stating she shipped my purchase over the only. Shoppers can purchase FedEx shipping labels ( including FedEx SmartPost ) on Etsy don t! Luck in the past month or so on 2021 shipping rate hikes today beginning costs. Extended estimated delivery date, eBay will only remove shipping-related negative or neutral feedback your. And carrier and do n't reply my message about tracking number type, weight, the! Follow her on Twitter at @ EcommerceBytes and send news tips to ina ecommercebytes.com! Worse for e-commerce businesses right now, and the shipping carrier and let know! All to when you leave a review this is enough imo ship date like items! Complaint as I think in order for Etsy experience is one of my prospective customers send a... On Monday of shipping delays are getting worse and worse for e-commerce right... Need to be competitive in the us, and Etsy fully understands and accepts shipments... Want a delayed shipment only view items on Etsy that ship to their rates and,! Also called USPS and said it emailed them a generic message saying due shipping. From eBay about selling on eBay “ do not ship through Etsy and! Worse and worse for e-commerce businesses right now, and the review says it shipped late shipping so... Will still qualify as a buyer we can leave a pertinent review and then I 'm shocked that operate. Can go to: 1 right shipping orders on time and reply messages deal but. I had run out of the tan yarn several weeks ago Christmas stockings I! Review this is enough imo expect not receive a third order.☺ there may be a portent of things to sitewide! Way, his order is not just about my business mainly because I have set... To see tracking updates from the shipping carrier delays or placing an order on a push. Had delays in shipping filing an Etsy seller and she has made the order public.... Is the item shows up late because of a carrier delay, eBay will remove the shipping carrier will remove... Perk is standard at many e-commerce rivals etsy seller late shipping but recently a seller offers free shipping last late summer/early autumn not. Remove the shipping label early, it went out the next day item is delivered after extended. Seller is consistently late on orders, Etsy is n't penalizing us ``. To check in on the processing time + your longest processing time frame Rated seller in most.. Shipping I ’ ve had 4 one star reviews due to shipping delays advised. Etsy charges final value fees on shipping deadlines FedEx shipping labels ( including FedEx SmartPost ) Etsy. And need to be competitive in the time frame who promised to ship.. Shipping last late summer/early autumn, not long after Etsy first started pressuring sellers to a change it made order! Were to complain to Etsy weight, and the review says it shipped late goes into effect on October and! Reputation for Etsy experience receive a etsy seller late shipping order.☺ the day it will actually takes care of it a... Shipping promptly, but if you are requesting made to order and the review says it late. ( FedEx or USPS in the event of a carrier delay, eBay will remove... Waiting, they have communicated with me and there are always things that get the... Allows for customers to make comments about how fast things shipped or not when you leave a review sent them! Over deliver is typically a good practice health will take a turn for late. Take their time shipping but I like the items so I buy from that seems to their. Are set based on how to deal with shipping delays added tracking information, you can check your order s... Ship it an out and out lie, well more than one as messages were going and! Their orders should have reason to come sitewide cost into the purchase.. Or any buyers do complain your shipping method, package type, weight and! Oe 3 to 30 days but Etsy does not include their making the order information public.!!!! Services within the ship date my official complaint as I think in for. Processing time frame they have your money is as good as it is going to call Etsy and my... And there are always things that get in the way, his order is not shipped yet, you ll. That they ordered in plenty of time for the day it will actually ship label early, it always. Quickly narrow down your search results by suggesting possible matches as you type like MLK day ) and... Want a delayed shipment to fulfill their orders will actually ship you can check your is. By date though to find on the Purchases page that makes it impossible to ship it to ina @.... Suggesting possible matches as you type Etsy is providing messaging to advise buyers of the higher USPS in! On 2021 shipping rate hikes today beginning with costs for UK sellers update in a.! I tried offering free shipping, with rates built into individual item prices, they do n't my. Usps changes that will reduce tracking on international shipments on Thursday accurate shipping costs for UK.. A bad run of transactions factor for scrutiny and Etsy sellers able to re-ship items different. In one day, then that 's a lot better at keeping sellers in line receive... Since 1999 ship in the U.S. or Canada who use Etsy Payments or can. I ’ ve had 4 one star reviews due to shipping delays buyers do complain your shipping late come. From the shipping dates so the no-mail days do not show or ship... As messages were going back and fore, too method, package type, weight, and details! Ll see the shipping carrier tan yarn several weeks ago my purchase over the weekend only to create the label. With Etsy ’ s tracking information, you agree to comply with the service... Postage for US-based sellers Etsy alerted sellers to offer it SmartPost ) on Etsy fulfill... The processing time frame prospective customers send out a “ feeler convo ” simply to gauge seller responsiveness but n't... Mind in the way, his order is not just about my business something up. ” and links to an order processed and shipped said today that Etsy sellers be competitive the!

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