Zelle payments are usually processed instantly, making this an easy way to split the cost of a taxi with friends, or contribute to buying a shared gift, for example. B. Subject to applicable law, Zelle may terminate or suspend this Service Agreement and your use of the Zelle mobile app and Service, in whole or in part, at any time for any reason without cause and without prior notice. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. We therefore recommend that you use the Service to send money only to people you know and trust. Youll enter your eligible debit Visa or MasterCard and continue to follow the prompts to enter your personal information and create your password. When using or enrolling with Zelle within your financial institutions mobile app or online banking service, your bank or credit union will assist you with any issues you may be experiencing. Email Template - form | Zelle Disbursements with Zelle Email Templates By downloading this asset you agree to the Terms of Use associated with them. We recommend that you send money only to friends, family and others that you know and trust. Finally, we provide resources to consumers on our website to protect them from fraud and fraud. To request a paper copy of any particular Records and Communication be mailed to you, contact us at customerservice@zellepay.com. After entering your new password and selecting continue a prompt to authenticate will request your CVV on the back of the debit card you enrolled. You agree that we may provide you with Records and Communications in electronic format. If the recipient is already enrolled with Zelle, themoneywill be availableintheir account typicallywithin minutes, and the option to cancel or stop the payment is not available. 25. If you need help with this, please let us know through our Support and Training Center. Please consult the Zelle Site for exact customer service hours. h. Federal Law. Use or continue to use the Materials without an existing and enforceable contract with a Zelle services Participant who has entered into a contract with Early Warning or a reseller of the Zelle services. RELATED: Judge Says Bank of America May Have Illegally Denied EDD Fraud Claims We know it can be difficult to get the information you need from internet services and other online content providers. Description. In case of errors or questions about your transactions facilitated through Zelle, please contact us by telephone at 1-844-428-8542 or by e-mail at customerservice@zellepay.com; or write to us at 5801 N.PimaRd. Self-Help Resources. Scottsdale, AZ 85250AND MUST BE POSTMARKED WITHIN 30 DAYS OF YOUR ACCEPTANCE OF THESE TERMS. The AAA rules are available at www.adr.org, and they include detailed information about how to initiate an arbitration. You must have JavaScript enabled to use this form. We will send no paper copy of any Records and Communications to you unless you request it or we otherwise deem it appropriate to do so. You represent that (a) you are at least 18 years of age, (b) you have the authority to authorize debits and credits to the enrolled bank account, and if applicable, (c) you are the authorized holder of the enrolled debit card. While no single tool can solve widespread fraud, early warning continues to look for ways in which data and technology can help predict what might happen next and expand the capabilities of participating financial institutions. email, text message, in-app notification). As a customer of a financial institution that is not a Network Financial Institution, Zelle will limit the amounts you can send to another User when using the Service to $500 per week with no limit on the number of transactions. See the Zelle App Privacy Notice for more information on how we use your data. If this Class Action Waiver is held unenforceable, in whole or in part, as to any claim, then the Agreement to Arbitrate also will not apply to that claim. For further assistance, please reach out directly to your financial institution at the number on the back of your debit card. Rule 205.1 is titled "Forms of Discovery; Subpoena Requirement.". https://www.zellepay.com/support. You agree that Zelle may correct your account information in its User database promptly upon receipt of the updated information from the Network Financial Institution without further notice to you. If youre enrolled with Zelle through your bank or credit unions banking app or online banking, your financial institution will be able to assist with deactivating your Zelle profile. Please Note: This form is not to be used to report unauthorized transaction(s). Zelle does not support sending or receiving money betweennon-participant financial institutions. Email Templates Download | Zelle DISBURSEMENTS WITH ZELLE Disbursements - Email Templates Download DISBURSEMENTS WITH ZELLE MARKETING GUIDE BADGE GUIDE TRADEMARK GUIDELINES Access and download the Email Templates No trademark license has been granted to your corporate or government entity. Category: If the recipient has notified you the money was not received, first check the payment status. ALL QUESTIONS ABOUT TRANSFERS THAT YOU INITIATED USING THE SERVICE SHOULD FIRST BE DIRECTED TO ZELLE AND THEN TO THE FINANCIAL INSTITUTION WHERE YOU HAVE YOUR ACCOUNT. You will not be able to enroll a business debit card, credit card, card linked to an international account, gift card orpre-paid cardsfrom financial institution that do not offer Zelle to their customers. You can verify if your card is fast funds enabled by reaching out to the support number on the back of the card. Consent to Use and Disclose Personal Information (Including Account Information). Please wait a minimum of 20 minutes between attempts. 16. Please make sure to state that you are requesting a paper copy of particular Records and Communications. Reduce cash and check management expenses by digitizing transactions. Eligibility and User Profile; Amendments to this Service Agreement. IN THOSE STATES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY, ANY LIABILITY OF ZELLE, ITS OWNERS, DIRECTORS, OFFICERS AND AGENTS OR NETWORK FINANCIAL INSTITUTIONS IN THOSE STATES IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED ONE HUNDRED DOLLARS ($100.00). Sending Money; Debits by Network Financial Institutions. You further acknowledge and agree: Zelle may use information on file with your wireless carrier to further verify your identity and to protect against or prevent actual or potential fraud or unauthorized use of the Service. Your mobile data rates may apply. You agree that you will not authorize a third party to use the Service or share your credentials with a third party to use the Service on your behalf except in legally authorized situations such as legal guardianship or pursuant to a power of attorney. Actually, sending your invoices as soon as possible is the best way to ensure immediate payment. You may not send a Request to another Zelle user that is enrolled in the Zelle, Your recipient will see notification that a request is waiting. It is important that you also report this to your bank or credit union, if you have not done so already. Subpoena recipients often object on the ground that compliance with the subpoena is unduly burdensome and expensive. Canceling your use of the Service means Zelle will inactivate your profile and login on our mobile app, and the email address or mobile number that you enrolled will no longer be eligible to send or receive money. Your financial institution will assist you. If you're looking to make fast transfers, then Zelle might just be for you. if your bank is not listed. Money sent with Zelle will be available within an enrolled recipients account typically in minutes. *If you are sending money to someone for the first time, double check the name, and confirm the email or mobile number enrolled before completing your payment. If a User ignores your request, Zelle may decide, in its sole discretion, that it will not send a reminder or repeat request to that User. You may verify with the Recipient they have fully enrolled with the email address or mobile number you are trying to send money, and have opted into receive notification. 2023 Early Warning Services, LLC. Remember to go outside party lines as part of your discovery strategy, especially if party lines are strongly defended. CLASS ACTION WAIVER. Rule 191.4 requires that applications for investigation, statements and subpoenas against non-parties be filed with the court. 2023 Early Warning Services, LLC. If you need help with the Zelle app, please contact customer service at www.zellepay.com/contact-us. When you enroll with Zelle, you may establish one or more profiles. IN ARBITRATION THERE IS NO JUDGE OR JURY, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. If that recipient is also not a customer of a Network Financial Institution, or if the recipient does not accept the invitation to enroll, then the money will not be sent. The way to fill out the Subpoena form on the internet: To get started on the blank, utilize the Fill camp; Sign Online button or tick the preview image of the form. If you are enrolled with the Zelle app, please call us immediately at 1-844-428-8542 so we can deactivate your profile enrolled with the lost or stolen Smartphone. Youll be directed to select the Zelle app from either the App Store or Google Play to download to your Smartphone. If using Zelle within your bank or credit union's online or mobile banking service, your bank orcredit union's support team is able to help you file a payment research. If the financial institution holding your account mishandles or delays processing or posting a transfer facilitated by the Service. For help with updating your Zelle profile within your financial institutions mobile app or online banking service, your financial institutions customer support team can help. You should print or download for your records a copy of this E-sign Consent and any other Records and Communications important to you. Still need help? The use of a non-partisan subpoena requires knowledge of the rules and/or methods of non-party disclosure. If your bank or credit union is listed, you must enroll directly through the online or mobile banking service. You may authorize a debit of your account to send money to a User that is enrolled as a customer of a Network Financial Institution (including in response to a request of that customer); however, there are a limited number of Network Financial Institutions that may not be able to accept money from certain debit cards issued by financial institutions that are not Network Financial Institutions. You understand that at any time during the term of this Service Agreement your financial institution may become a Network Financial Institution and you may become a User of the Service through the Network Financial Institutions online site or mobile app. ZELLE DOES NOT OFFER A PROTECTION PROGRAM FOR AUTHORIZED PAYMENTS MADE WITH THE SERVICE (FOR EXAMPLE, IF YOU DO NOT RECEIVE THE GOODS OR SERVICES THAT YOU PAID FOR, OR THE GOODS OR SERVICES THAT YOU RECEIVED ARE DAMAGED OR ARE OTHERWISE NOT WHAT YOU EXPECTED). You can update your information through our website. An internet browser that we support, which include Internet Explorer 10.x or higher, Safari 3.2.x or higher, Firefox 32.x or higher and Chrome 38.x or higher, Mac OSX Safari 5 and higher, Safari for iOS 6 and higher, Chrome for iOS, and Chrome for Android; Local, electronic storage capacity to retain Records or Communications or a printer to print them; A valid email account and software to access that email account; An up-to-date device or devices (e.g., computer, tablet, mobile phone, etc.) *Remember to only send money to people you know and trust. If necessary, could you link to our website www.zellepay.com/pay-it-safe/resources-and-tips in your story so that consumers have a resource on how best to use the cell? We want to remind consumers that a bank or credit union will never call to ask for sensitive information and will not ask a consumer to transfer money from one account to another to prevent fraud. If using Zelle within your financial institutions mobile app or online banking service, reach out to their support for help with any problems in requesting a payment. ZELLE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, INVULNERABLE TO CYBER ATTACK OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. When you first use Zelle, through a banking app or the standalone Zelle app, it'll require you to enroll either an email address or phone number (or both . Any opt-out request postmarked after that date will not be effective, and you will continue to be bound by the Agreement to Arbitrate, including the Class Action Waiver. Scottsdale, AZ 85250, Attn: ZELLEPAY as promptly as you can. Consent. Zelle may, in its discretion, determine that you qualify for higher limits on the dollar amount and number of transactions. Written notice should be provided to Early Warning Services, LLC, Attn: Litigation Support, 5801 N.PimaRd. The transfer of money that you send or receive by using the Service is also subject to the terms and conditions of your account agreement with your financial institution. If you are not enrolled with the Zelle App: Click on Enrollment from our categories above for further information. Send limits are not increased or decreased at the request of Users. The Zelle Network (referred to in this Service Agreement as "Zelle," "we," "us," or "our") provides a service (the "Service") that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a "User") using aliases, such as email addresses or U.S. mobile phone You hereby give your affirmative consent to receive electronic Records and Communications as described in this E-sign Consent. You understand that use of this Service by you shall at all times be subject to (i) this Service Agreement, (ii) your express authorization for a Network Financial Institution to initiate a debit entry to your bank account, and (iii) the terms and conditions of your account agreement with your financial institution. New 1099 Requirements. You'll be prompted to the Privacy & Security acceptance page, check the accept box and select continue. We may also delay or block the transfer to prevent fraud or to meet our regulatory obligations. after entering your new password. 7. The Zelle app is free to download from your App Store or Google Play. YOU MAY NOT SEND MONEY TO A USER THAT IS ENROLLED AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. Zelle Network User Service Agreement For Accounts Not Held at a Network Financial Institution, 2. For example, in order to protect you, Zelle and the Network Financial Institutions, we may need additional time to verify your identity or the identity of the person receiving the money. You agree to receive money requests from others and to only send requests for legitimate and lawful purposes. If your debit card was lost or stolen, please immediately reach out to your financial institution to block or deactivate the card. Accordingly, the Federal Arbitration Act and federal arbitration law will apply to this Agreement to Arbitrate and govern its interpretation and enforcement (notwithstanding the choice of law provision set forth in Section 25 above). As part of our ongoing efforts to combat fraud while meeting consumer expectations for payments, we recently launched an offering called Risk Insights for Cell, which allows financial institutions to better identify potential fraud to protect consumers. By utilizing signNow's comprehensive platform, you're able to perform any necessary edits to Subpoena template form, generate your customized electronic signature within a few quick steps, and streamline your workflow without the need of leaving your browser. The consumer should hang up and call their bank or credit union at the telephone number listed on the back of their bank-issued debit card or on the official website of the bank or credit union if they need to provide information over the phone. As defined on page 2 of our guidelines, a Legal Demand is a valid, formal legal demand such as a subpoena, summons, court order, civil investigative demand, agency order, search warrant or production order issued by a federal, state or local law authority seeking customer-related information concerning phone numbers in service with Inteliquent. If you would like to serve Google LLC with the civil requests through CSC outside of California, you may be able to find other addresses for CSC by searching for Google LLC on the website of the Secretary of State for other states ("Other Google Notice . If the email address that you provide when you enroll is not already linked to another profile that you may have enrolled with Zelle then we will also link that email address to your new profile so that others may send money to and request money from you using your email address. Download Product Brief. You may not enroll with a prepaid debit card issued by a financial institution that is not a Network Financial Institution. If you have questions regarding the sending limits or feeswith using Zelleat your financial institution please reach out to your financial institutions support team. litigation, investigations, audit, and compliance practices, or to protect against legal claims. Select your Recipient from your Recipient list, contact list or enter your Recipient manually. You may still enroll with the Zelle app by scrolling to the bottom of the page and selecting DownloadtheZelle app. Select Yes and a verification code will be sent to your U.S. mobile number. Your recipient may need to enroll the email or U.S. mobile number used to send the payment. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. To start enrollment, visithttps://www.zellepay.com/get-startedto see if your bank or credit union offers Zelle. Once enrolled, a Z logo will appear on your profile for each U.S. mobile number and/or email address that you have enrolled with. 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