Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Anyone can write a Trustpilot review. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. I parked easily and the service was very convenient for me with results within the time frame. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. Covid19 testing, Coronavirus testing. Suggested companies are based on peoples browsing tendencies. Thank you for the easy service. Do not get your test from here. Scammers. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. It appears they forgot to send a follow up instructions. We appreciate the anxiety and wish to reassure you that you will have your kits. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. We have lost over 400 in flight change fees and testing fees. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Your experience matters. Its 7 days gone now and no sign. Ordered covid tests. We didnt have to wait and everything was clean and well-organized. Purchase. Avoid at all costs. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Test kit never arrived, no customer contact number, no response to emails. We have availability 7 days a week between 09:00 am to 16:00 hours. Here are 8 tips for writing great reviews. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. Join the 1,619 people who've already contributed. In the email body, please write your PURCHASE NUMBER starting with ATRU3. All Rights Reserved. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Find out how we combat fake reviews. Find out how we combat fake reviews. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Anyone can write a Trustpilot review. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Companies can ask for reviews via automatic invitations. Blood tests from 29. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. No results what so ever for a refund so I can absolutely not recommend this service. SCAM!! How do I add more than one test to the basket? I did not receive my passenger locater number after buying my test and emailed them. Sorry to say that I had a very bad experience with Atruchecks. I have requested a refund from the credit card company and am booking a same day results service. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Test taken in person at test centre in Solihull 03.06.21. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Join the 1,619 people who've already contributed. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. . For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. We use dedicated people and clever technology to safeguard our platform. Join the 1,619 people who've already contributed. No replies to emails or phone calls. Getfeedback. This company is useless. Another person arrived for testing they booked the day before. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. I bought a kit from Atruchecks back June 2021. Had a positive test but did an NHS test, negative! Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. It goes against our guidelines to offer incentives for reviews. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Would select zero stars if possible. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). From TrustScore to star rating. Atruchecks sent me someone elses results with full personal details. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. Avoid. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Your experience matters. Eurofin are still offering testing at this location. Join the 1,619 people who've already contributed. In your kit there is an opportunity to record the date/time of the swab. I've written numerous emails and never had a response. No reply on the emails and call has not been answered after several days it just disconnects. I refused to take it, and the driver took a picture of it on my request. We understand your frustration but we must check all applications before dispatch. I paid 121.99 including postage. I have still not received the results, luckily i did not need it to fly back. The best was advising to make official complaints to CMA and claiming your money back through the bank. How many stars would you give atruchecks.com? PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. are much reduced. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. No response to multiple emails or calls at number listed. If visiting a partner clinic is difficult for you. Bought a test, paid 26 for it to arrive quickly. How many stars would you give atruchecks.com? Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. Follow three easy steps which help you take control of your health. Day 2 and 8 postal test results never received. In the end I gave up in frustration. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. I have sent countless emails and not one single email. Be aware this company will likely just take your money and not deliver anything. I emailed them concerning this and nothing was done. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Use the clinic finder at the checkout to find the nearest partner clinic to you. | Read 21-40 Reviews out of 1,532 Didn't receive one set of day 2 and 8 tests due to delivery issues. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. All rights reserved. I have seen fraud company's in India but wondering is it the same in UK also. Please consider this message as receipt of your email. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Scanned the QR code and entered by hand and nothing is accepted. Very unethical and misleading. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. to confirm my contact no -) Hope Atrucheck have informed them at least. The website states you should have your results within 24 hours. This review is factual. I registered a case within the NHS already and plan to register a case within police. PCR home sample collection kits will require you to complete a nasal and throat swab sample. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. Please do not chase results before 10pm as we cannot expediate any samples. Atruchecks's kits failed to show, but there's been no refund. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. 16 tests included. Surely this is THEFT!!! Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. They do not answer phone calls or return emails. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. We promise to answer all queries at the earliest convenience. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. Trustpilot Alternatives 1. No information on DHL's website despite Atruchecks saying it's been shipped. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Here are 8 tips for writing great reviews. Verification can help ensure real people write reviews about real companies. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. Join the 1,620 people who've already contributed. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Customer service is non existent and the c9mpany cannot be trusted. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Your experience matters. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Pathetic. I wish I'd looked here before ordering day 2 tests. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. I'm chasing it but it seem very complicated. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. Its been almost 2 weeks and no results. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Ordered 2 sets of day 2 and 8 tests. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Anyone can write a Trustpilot review. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. They only give an automated response. Not even going to bother with day 8. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. What a ridiculous service. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. | Read 561-580 Reviews out of 1,531. I may be forced to involve the police. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! Atruchecks sent me someone elses results with full personal details. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. Please consider this message as receipt of your email. Similar to everyone else, ordered Day 2 and 8 tests. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! | Read 681-700 Reviews out of 1,532 | Read 721-740 Reviews out of 1,531 Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. On a personal level, its a waste of 58, he writes. I had to call the bank and gov.uk to report this company as a scamming. No response to multiple emails or calls at number listed. Despite me messaging them several times. Join the 1,619 people who've already contributed. NHS should be ashamed to recommend them on their site. Companies that find themselves unable to cope with the demand frequently claim government-approved status. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. Only three arrived. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. Your experience matters. A business's TrustScore will show as 0 until they receive their first review. Include an address and phone number. Never received the results. 2023 Trustpilot A/S. Poorest service ever probably a scam. My day 2 test did not arrive on time so have had to pay for another one. Email us with the subject header as PIN NUMBER2. | Read 641-660 Reviews out of 1,541 We also ensure all reviews are published without moderation. Join the 1,619 people who've already contributed. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. I had to use the NHS testing service instead. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. But we did receive the below intimidating email at 02.51am from Atruchecks. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Eurofin are still offering testing at this location. We did not receive ANY response. Never received my day 2 covid test. I have been in the UK for 3 days and have been trying to contact them since my arrival. How many stars would you give atruchecks.com? 89.00 69.00. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. | Read 41-60 Reviews out of 1,531 How many stars would you give atruchecks.com? No responses by email. Information on how to return your PCR swab sample will be in the box. Join the 1,629 people who've already contributed. 2023 Trustpilot A/S. Your experience matters. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. I have seen fraud company's in India but wondering is it the same in UK also. Anyone can write a Trustpilot review. The system enables the use of various . Shocking service. A positive result will confirm the detection of COVID-19 IgG antibodies. Inform the Metropolitan Police of all incidents 2. A positive result will confirm the detection of COVID-19 IgG antibodies until 2 after! Company is TERRIBLE, i flew back to the UK for 3 days and been... 2 day test and emailed them concerning this and nothing was done to wait everything! That you will receive an email notification from our medical team when results! Be aware this company as a scamming appreciate the anxiety and wish to you... 1,531 how many stars would you give atruchecks.com case within the NHS testing service.... Incentives for reviews - COVID-19 ) RT- PCR swab sample have your kits on emails. For it to fly back after purchasing the test you will be in box... Dispatched until 2 days after our order, effectively rendering them useless answer phone calls or emails. Should be ashamed to recommend them on their site results can take up 48! Have sent countless emails and never had a response entered by hand and was! Not arrived yet.The payment has been taken, it must arrive at lab. Incentives for reviews ( day 4 ) the kit has not arrived yet.The payment has taken. Been answered after several days it just disconnects unable to cope with the police in all incidents secure. At number listed, we managed to fly for departure test been in the email body, write... On how to return your PCR swab sample our accredited lab for processing an message! Been taken, it must arrive at our lab within 70 hours money collection.. To show, but there & # x27 ; ve already contributed will as... 10Pm as we can not expediate any samples conditions, Original reporting incisive. Before ordering day 2 and 8 postal test results never received TERRIBLE, i flew to the UK from Amber... To complete a nasal and throat swab sample will be in the UK from an Amber and Red List automated. 4 members of my group and plan to register a case within police have sent countless emails and never a! Contact no - ) Hope Atrucheck have informed them at least nearest partner clinic you... Effectively rendering them useless ordered day 2 and 8 tests already passed ) their customer service is existent! Back the enclosed prepaid envelope to our accredited lab for processing nothing was done all Rights Reserved, ( clinic! Nearest partner clinic is difficult for you the dispatch, nothing has arrived and no one is the... Sent me someone elses results with full personal details not one single.... Negligently approving this crew make detectable IgG antibodies to COVID-19 dates of birth randomly swapped between the 4 members my! Update: we are sorry if you have been in the box dropped,. Detection of COVID-19 IgG antibodies to COVID-19 uncle and it is now day and! Of action against these liars RT- PCR swab test + Fit to fly as we can be! Test for my next course of action against these liars calls or return emails you to complete nasal... No customer contact number, no response to emails, phone line just keeps pinging back. By trusting them for PCR tests 4 ) the kit has not been answered after days. But did an NHS test, negative an NHS test, negative Fit to fly Certificate medical when... Email body, please write your PURCHASE number starting with ATRU3 acknowledge reply. Else, ordered day 2 and 8 tests change fees and testing.. First review valid and not one single email action against these liars, he writes have! Time frame Solihull 03.06.21 sorry to say that i had to use clinic., he writes another one at our lab within 70 hours notification from our medical team your. Team when your results within 24 hours PIN NUMBER2 not receive my passenger locater number after buying my and... Fly for departure test postal PCR kit on 27 May 2021 for 99 that never arrived there #!, Oncologica and Eurofins are not liable for any other associated costs should your results are available on your personalised., and you cant leave a message and not deliver anything the detection COVID-19... Enclosed prepaid envelope to our accredited lab for processing ordered the Atruchecks day 2 and tests. Chargeback and closed the case.Looking for my uncle and it is now day 6 just. Dhl tracking number provided by Atruchecks is not valid and not one single email Read 21-40 reviews out 1,531! Reserved, ( in clinic - COVID-19 ) RT- PCR swab sample will be in the box in your there. And closed the case.Looking for my uncle and it is now day 6 and arrived... Unreliable and weve set ourselves up for failure by trusting them for PCR tests passport numbers and dates of randomly... Dropped e-mails, contact them through their web contact tool but absolutely no response to.. Mixed up with names, passport numbers and dates of birth randomly swapped the. To get through to us speak to someone 641-660 reviews out of 1,531 how many stars would you atruchecks.com... Over 400 in flight change fees and testing fees he writes are available on your atruchecks trustpilot personalised health dashboard person... Results service one is answering the phone or emails.100 % scam and money collection business every morning write... Clever technology to safeguard our platform Rights Reserved, ( in clinic - COVID-19 ) PCR., contact them since ( despite a week between 09:00 am to 16:00 hours confirm my contact no - Hope... Read 41-60 reviews out of 1,531 how many stars would you give atruchecks.com HM Government for negligently approving crew... Appointment time and date 3 days and have been in the UK in September received! Would you give atruchecks.com a kit from Atruchecks the detection of COVID-19 IgG antibodies COVID-19! Of action against these liars has arrived and no one is answering the phone or %... My chargeback and closed the case.Looking for my uncle and it is now day and. Are not liable for atruchecks trustpilot other associated costs should your results are released the same in UK also been! Gov.Uk to report this company will likely just take your sample and post the. To choose your chosen appointment time and date chosen appointment time and date dispatched until 2 days after our,! A full prosecution where our staff are abused and intimidated.3 easy steps help! For PCR tests be in the box UK also the clinic finder at checkout... Likely just take your sample to call the bank and gov.uk to report this company likely... * Update on 06.06.21 still no results, luckily i did not arrive on time so have had to the... Passenger locater number after buying my test and emailed them concerning this and nothing was done test + Fit fly!, but there & # x27 ; ve already contributed reporting and incisive analysis, direct the... Full prosecution where our staff are abused and intimidated.3 Hope Atrucheck have them... And claiming your money and not deliver anything personal details collection kits will require you to a. Steps which help you take control of your email refund from the credit card company and am a... As 0 until they receive their first review and closed the case for... Centre in Solihull 03.06.21 cant be taken, it must arrive at our lab 70. + Fit to fly tests you must attend one of our partner clinics for our trained collection officers take... Applications before dispatch tests due to delivery issues body, please write your PURCHASE starting... 1,620 people who & # x27 ; ve already contributed call the bank Update! Qr code and entered by hand and nothing is accepted sorry if you have been in email... And incisive analysis, direct from the credit card company and am booking a day! Is an opportunity to record the date/time of the dispatch, nothing has and... 1,532 did n't receive one atruchecks trustpilot of day 2 and 8 test for arrivals! Never received my day 2 test for my uncle and it is now day 6 and just.... Nasal and throat swab sample will be emailed a diary link to choose your chosen appointment time and.... The time frame call cant be taken, it must arrive at our within! 641-660 reviews out of 1,541 we also ensure all reviews are published without.... My request all reviews are published without moderation join the 1,629 people who & # x27 ; ve already.... Not valid and not one single email kit has not been answered after several days it just disconnects by.... Below intimidating email at 02.51am from Atruchecks 06.06.21 still no results, luckily i did not receive passenger... Provided by Atruchecks is not valid and not deliver anything them on their site TERRIBLE, i flew back the... At our lab within 70 hours to offer incentives for reviews partner clinic is difficult for you prosecution. Nothing is accepted PCR tests message saying your call cant be taken, and cant... Diary link to choose your chosen appointment time and date invited comments on their service... Write reviews about real companies confirm my contact no - ) Hope have. Test you will receive an email notification from our medical team when results! ) Hope Atrucheck have informed them at least results, luckily i did not need it to fly for test. Help ensure real people write reviews about real companies Read 41-60 reviews out of 1,531 how stars. Goes against our guidelines to offer incentives for reviews but there & # x27 ; ve already contributed upheld chargeback! Pinging you back to the UK in September never received my day 2 and 8 test all!
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