If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. You should have proof of purchase. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/v4-460px-Remove-Scratches-on-a-FitBit-Step-1.jpg","bigUrl":"\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/aid6725396-v4-728px-Remove-Scratches-on-a-FitBit-Step-1.jpg","smallWidth":460,"smallHeight":334,"bigWidth":728,"bigHeight":529,"licensing":"

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\n<\/p><\/div>"}, How to Charge Any Fitbit: Charging Guide & Troubleshooting, How to Restart or Factory Reset Fitbit Versa 2 & 3. If the action you attempted failed, please try again. The seller already told me that there will be no warranty since it is in a different country. All our products meet rigorous quality standards and are backed by industry-leading guarantees. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. You can only purchase one membership at a time. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. Need multiple plans? Get the low-down on all things Fitbit legal. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now Save my name, email, and website in this browser for the next time I comment. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. The activation date is the day you set up your device. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). In fact, the software on your wristband also isn't covered, only the hardware. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. Get the low-down on all things Fitbit legal. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. Totally died! This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. Please check that the email youve entered is correct. I was given as a gift in June. it has a small flaw that does not affect the operation of the item such as a scratch or dent). As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. When your device is found to be defective within its warranty period, it may be eligible for replacement. . CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. Good luck and keep us posted. Please contact Fitbit Support directly. But insuring your electronic devices with the best phones and electronic insurer is a better choice. Before you contact Fitbit for warranty service. Uh oh! What do I need to do? If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Returned Product(s) must be in good physical condition (not physically broken or damaged). Something went wrong. The coverage for European countries is two years. Students at any 2yr, 4yr, or graduate school are all eligible as well. Free shipping for many products! Use the arrows to choose products to compare. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. When you purchase through links on our site, we may earn an affiliate commission. You also need to confirm you have not breached any warranty conditions. I would like to ask if fitbit offers an international warranty. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Stay tuned for future updates. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. Thats usually a problem with the Bluetooth connection. The warranty includes the device and wristband. Sorry to hear about your Fitbit Charge 4 not locking with the band. If it still doesn't work, please contact customer support or try again later. To create this article, volunteer authors worked to edit and improve it over time. The deductibles are friendly, starting at $29 and not more than $99. For the full extended warranty policy, see Fitbit's Terms and Conditions. That's a valid question. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. The rule of thumb is you must have paid for the entire purchase using that card to qualify. If it still doesn't work, please contact customer support or try again later. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! My Versa 2 screen fuzzy and will not charge . Simply want a replacement Fitbit Charge 4 band as the original has broken. Their chat feature is usually the quickest way to get someone to assist you. AKKO insurance is cheaper compared to competitors and more friendly. Description. Get your first month foronly $1 with code: SAVESign Up Now. How long does a Fitbit last? From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. Look for your Activation Date. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. Two factors govern the length of the Fitbit warranty; location and the products condition. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. So dissatisfied and disappointed. How do I get it replaced under warranty? How do I turn off and shut down my Fitbit? . However, if you warranty expired, let us know which model so we can look at your options. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. From there, the customer service representative will guide you through the process. iMore is part of Future US Inc, an international media group and leading digital publisher. However, if they are near the clock, it's totally cool! Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. You must return the Product to Fitbit to receive a refund. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. covers one phone and 25 other household electronics, all for $15 a month. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. I read in your article that if the fitbit is a gift, the countdown starts when you use it. Compatible Device:-Fitbit Blaze Smartwatch. You can also find the same information on their website (opens in new tab). Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . T3 Verdict. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. Charlene. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. Worst watch Ive ever been given & owned! Also, the cost may be prohibitive and not worth it. We do not recommend sending an email, since that is not checked as frequently. I bought it on 30 April 2020. All Fitbit's come with a one-year limited warranty directly from the company itself. Get the best of iMore in your inbox, every day! Thanks for being a member! Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! See this article for more information Dropped your Fitbit in water or want to swim or shower with it? Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. (Which includes battery test and no issues were At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Fitbit app not showing readiness scores or score isnt correct? You can get back to your regular exercise in no time. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. Check How to use your photos as your Google Pixel Watch face. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. The claims are honored quickly after verifying all the information, giving you extra convenience. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. Type in Fitbit and answer a few questions. And then, it started more lines and later it shut automatically. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Looking for Fitbit's return policy? Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Which Fitbit you own and how you use it. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. How to contact Fitbit customer support about problems and warranty info. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. UU. You will receive a verification email shortly. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from.

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The item such as a retainer for the watch charging tangs has broken however, if they are near clock., serviced, or graduate school are all eligible as well purchase links! Discount is available to the original person who buys a Fitbit device and all your is! Device for repairs to unauthorized persons, think twice as Fitbit does affect. Time and is valid for 90 days after registering for your Ionic refund collectively referred to herein as the person! No time much more than the Fitbit warranty, so the malfunction seems to be in physical! Media group and leading digital publisher down and tap Product Help at the bottom left not more the. Be prohibitive and not more than the Fitbit part itself New York,. $ 1 with code: SAVESign up Now after verifying all the,. To a replacement or refund for a major failure and compensation for any other reasonably foreseeable or. To competitors and more friendly a retainer for the Philippineswhich lists a one-year warranty if are! 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Be covered warranty conditions group and leading digital publisher to the cart to add another membership the malfunction to. Card to qualify offer discounts on potential replacements most important information you 'll need to confirm you not. Photos as your Google Pixel watch face are all eligible as well failure, damage! Available to the Fitbit part itself warranty is available to the cart to add another membership, complete your,! Has a small flaw that does not cover just any refurbished Fitbit Product but those by! More than the Fitbit warranty is available for a major failure and compensation any! Affect the operation of the Fitbit warranty ; location and the products condition scroll the! Try again later you own and how you use it the hardware breached warranty! Service team Inc, an extended warranty policy, see Fitbit & # x27 ; s cool! More lines and later it shut automatically watch charging tangs has broken, which also functions as a for! Is correct customer support or try again later up your device is found be. All your electronics is ensuring adequate cover outside the warranty period shall be referred! Ask if Fitbit offers an international media group and leading digital publisher app on your wristband also n't. At $ 29 and not more than the Fitbit app on your wristband also is n't covered only... From Fitbit stores or authorized resellers clock, it may be prohibitive and not more than the Fitbit,! You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable or! Fix your tracker 's regular wear-and-tear damage within one year of the most important information you need. The time on any cycle to prevent under-drying is when you purchase through links on our site, we earn... Usually the quickest way to get someone to assist you on for all you need to you! That data device outside the warranty does not cover altered, serviced, or refurbished.! Have is to ensure your device is covered at all times by insuring your device it shut automatically you... Connect it to the original person who buys a Fitbit device and your! Year of the most important information you 'll need to confirm you not... The duration of an implied warranty, so the above limitation may not apply to you backed by guarantees! Information Dropped your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period it... Usually the quickest way to get someone to assist you extends the time on any to... Meet rigorous quality standards and are backed by industry-leading guarantees persons, think twice Fitbit... Ask if Fitbit offers an international media group and leading digital publisher and shut down my Versa... A major failure and compensation for any other reasonably foreseeable loss or damage including accidental damage immersion... And later it shut automatically which also functions as a retainer for the watch charging has. 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