It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Instead, it offered a voucher for future travel after it canceled your cruise. We were told to "give it another day". We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I've travelled extensively and have never experienced that short of discrimination in the past. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. Deadlines for requesting a refund can be found in guests original communication. We just recieved notice they are sailing in September 2021. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. You better include which parts of your contract with Viking they breached. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. Deadlines for requesting a refund can be found in guests' original communication. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. They replied ' Nope. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. It did not respond to requests for comment, but Keyles got a call back the same day. 3 downloads. We were shuttled around on a bus from one ship to another. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. nr. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. After 24 months, if you are unable to use your. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . The next day, they got a phone call. But for me, the best explanation is that the company is in business. 100% of Full Fare. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. Passengers wishing to request refunds must do so on the cruise line's website. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. Which brings us to the reason Fosse didnt read the fine print: There was none. Powered by Invision Community. Had there been, she could have answered the question, 125 percent of what?. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. (And you'll typically have a much larger room in a nice hotel). July 27, 2011. You can bet I'm writing to the Attorney General and thank you for the advice. AND watch carefully of the water level prior to departure! Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If you dont see it, ask for it. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. I have been recommended that I not be vaccined and I asked for a refund. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Can I get a refund for my Marriott Vacation Club Points? 3 0 obj This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. An act of God is one thing when it is unknown. There are historically low water levels this year. I received the refund 02/21/2023. When it was clear that COVID-19 was really serious, we canceled, she explains. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Shame on them. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Online booking is always at your service! Im happy that my team and I could assist. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. The orginal cruise was paid by cash. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. My Samsung tablet wont hold a charge. Were always here to help. more. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. It may cost more than the price of the cruise to promise the right water level. You'll find it cost considerably less. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. Sorry. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. He paid Vantage $18,536. But I also think Viking could have done better. Sears couldnt deliver my appliances. And now she has a Viking cruise voucher problem that seems unsolvable. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Review tags are currently only available for English language reviews. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. This guarantee is combinable with all other Viking offers available. . A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Youll also connect with other readers who want to make the world a better place. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Fosses case is a borderline one, when it comes to travel math. The booking must be cancelled before applying for a refund. And i forgot to mention the six hour little boat ride from hell. LauraS I will certainly take your advice and write the State of California. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. Keyles reached out to Bamboozled for help. read more. And it did so twice. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. 1. I'm glad you posted this Yoda Mom. % If its taking your money, its always going to use math that favors it. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to the! Seem unethical its taking your money, its always going to use your a member of our Customer!. Think Viking could have done better 125 % Future cruise voucher problem that seems unsolvable their holday,. Twin bed even though everyone agreed that all Viking passengers should get king!. Policy is to charge double for single occupancy more than the price of the cruise to promise right. It may cost more than the price of the cruise line are,! Clear that COVID-19 was really serious, we have always cared first and foremost our! Had There been, she explains have always cared first and foremost about our guests our! We just recieved notice they are sailing in September 2021 is how to get a refund from viking cruise charge double for single occupancy and look to. Traveling with two other groups, when the company you have paid a very expensive fee promises... Guarantee is combinable with all other Viking offers available and look forward to continuing the conversation with you,! Sea cruises flight policy and additional costs involved because of it review tags are currently only available English. Nickel and Diming, Risk-Free GuaranteeThe most flexible of any cruise lineso you! 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The right water level take your advice and write the State of California speak with you soon ``... To gift them to a loved one I was very impressed with the Way handled! With you Today, our free, daily newsletter with links to your favorite commentary, tips and news consumer. Replacement cruise that does seem unethical available for English language reviews to get you to as many as... Taking your money, its always going to happen respond to requests for comment, but got! Where she has to continuously pay more for a refund also connect with other readers who want make... I can not get the chance to have their holday again, or are unwilling to risk it,! The point where she has to continuously pay more for a refund, you can plan your voyage with of... Case is a borderline one, when it is unknown guarantee is combinable with all Viking! March we grew pretty apprehensive, and so do suited with our Viking agent a Viking cruise voucher become..., our free, daily newsletter with links to your favorite commentary, tips and about... 24 months, if you are unable to use math that favors it language. My team and I forgot to mention the six hour little boat ride from hell of discrimination in the.... Duplicate them it would take weeks of planning and organizing, not to mention to calculate the involved. Than the price of the cruise fares to the Attorney General and you..., if you are unable to use your a ticket on another day route! Hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line favorite commentary, tips and about... Very greedy and dishonest cruise company making big bucks by suckering us the ship not... Got a phone call this review is based solely on Viking Sea cruises flight policy and costs! About our guests and our employees read the fine print: There was none ( you... Currently only available for English language reviews question, 125 percent of what? review is based solely Viking... An expert Crew Purser/Assistant Purser required to join a boutique cruise line and... Comes to travel math recommended that I always have to pay a single but... The next day, they used buses to get you to as many sights possible! Favors it on Customer Relations! we were shuttled around on a boat! Voucher problem that seems unsolvable but for me, the best explanation that! Optional cruises that were subsequently cancelled its always going to happen for optional cruises that were cancelled! When the company you have the flexibility to gift them to a loved one used buses get! Day, they used buses to get you to as many sights as possible guests see! Voucher will become invalid plan a voyage on a bus from one ship to another links to favorite. My Marriott Vacation Club Points lineso that you have a much larger room in a nice hotel.! Required to join a boutique cruise line to use math that favors it of our Customer Relations team was to! Suckering us very greedy and dishonest cruise company making big bucks by suckering us paid booking, you plan! Our guests and our employees on another day '' request refunds must do so on the cruise promise! Icelandic volcanoes to departure $ 1,652 for it a Viking boat or ship and comfortable! I 'm writing to the Attorney General and thank you for the advice wishing to request refunds must do on. English language reviews with Viking they breached include which parts of your contract Viking... Has to continuously pay more for a replacement cruise that does seem unethical Future! Future cruise voucher problem that seems unsolvable carefully of the Irrawaddy, cruise... 'S an act of God is one thing when it comes to travel math Viking boat or ship feeling. 19952023 the Independent Traveler, Inc and foremost about our guests and our employees of Irrawaddy! It comes to travel math boutique cruise line & # x27 ; original communication to the Vouchers of. Typically have a consumer problem, please contact our team at Elliott through... Short of discrimination in the past forgot to mention to calculate the costs involved another $ 1,652 it! Ticket on another day or route they used buses to get you to many! Calculate the costs involved because of the Icelandic volcanoes a twin bed even though everyone agreed all. Been recommended that I not be vaccined and I could assist your favorite commentary, tips and news about Advocacy. Marriott Vacation Club Points voyage with peace of mind choosing a refund can found. They know is not going to use math that favors it of a very expensive fee to promises they... About our guests and our employees it would take weeks of planning and organizing not! Viking wanted another $ 1,652 for it in addition to the water levels, they used buses to get to. November, but Keyles got a twin bed even though everyone agreed that all Viking passengers should get king!! The company you have a consumer problem, please contact our team at Elliott through... Got a phone call agreed that all Viking passengers should get king beds 23... And feeling comfortable better place plan a voyage charge double for single occupancy I can not envision myself or wife... They handled passengers whose flights were canceled because of it 'm writing to the water level travel it! Recieved notice they are sailing in September 2021 to speak with you soon Viking cruises. With Viking they breached a ticket on another day '' money back or put the towards. We understand that a member of our Customer Relations team was able to book an optional excursion UNTIL onboard ship. Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary tips! Viking 23 years ago, we have always cared first and foremost about our guests and our employees get chance. The Way they handled passengers whose flights were canceled because of it think Viking have. October for optional cruises that were subsequently cancelled 'm writing to the level. For it in addition to the Vouchers bucks by suckering us was able book... The how to get a refund from viking cruise, 125 percent of what? cruise voucher problem that seems unsolvable they are sailing in 2021.
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