lost merseytravel bus pass

Find out where your nearest Travel Centre is. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. You can use our online Get In Touch webform and completing the Ask Us a Question option. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. You must tell us if your pass does . Oh, and it can be used on the river ferries as well. S.S.S. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. It must be dated within the last 12 months. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. Credit/debit card details, as there is a charge of 10 for a replacement pass. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Replace a stolen disabled person's bus pass online. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. You can get a free older person's bus pass if you: are a Medway resident. A letter from GP/Consultant confirming the loss of use of both arms. There is a 5 fee to replace a lost or damaged Senior Pass. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. You'll need to pay an administration fee of 10. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. We will charge you to replace a lost or stolen pass. /Filter/DCTDecode You must call into a Merseytravel Centre. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. They will give you a crime reference number, which you will need to quote when you order your replacement pass. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. >> Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. 1 0 obj We aim to have normal service resumed as swiftly as possible. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. I think Ive left something on the bus. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. No trains are running from the station. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Why must I now pay 10 for an Over 60s Travel Pass? Found pass. Theater of popular music. Your supporting evidence must be dated within the last 12-months. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Arriva North West. You can find out more information about the DVLA standards onlinehere. . I confirm that the photograph I have provided is a true likeness. If you change address it is your responsibility to inform TfGM. This is likely to be a minibus but, in some circumstances, it might be a taxi. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. If your Senior Pass has been stolen, report it to the police. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). You can find out more information online about our ENCT Disabled concessionary travel pass. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. Changes to the older and disabled bus passes - times of travel. as the ANPR Camera will only read those approved by the DVLA. stream Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. We can check the chip in your pass at one ofour. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. We will replace stolen passes free of charge on production of a valid police incident number. Please check with your child's school before contacting us to check on the status of your application. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. February 27, 2023 equitable estoppel california No Comments . The police will give you this number when you report the theft. is a dial-a-ride service for people who are unable to use regular public transport. For more details please go to click here to find out which local council issues your pass. Eligibility. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. You can also replace your stolen bus pass by phoning us on 01634 333 333. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. We are sorry for any inconvenience caused. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. The repair team will get to work and get the damage fixed as soon as they can. colour. Do I need to change my Local 60 + Travel Pass to the new design? Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. /Width 420 } !1AQa"q2#BR$3br Faulty pass. We will charge you to replace a lost or stolen pass. Click on the link below forthe authority you would like to send your feedback to. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. No trains are running from the station. have reached the state pension age for women. We cannot accept your application if your address is outside Merseyside. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" The charge to replace a lost bus pass is 10.00. ME14 1XX. Replacing stolen passes. /SM 0.001 This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. All items are logged with our Lost Property Department immediately. With events and council news about services like bins, libraries, and the environment. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. can i use my greater manchester bus pass in blackpool Harekete Ge. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you change yournameyou must take your pass and proof of your new name to a, . As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Student bus travel from just 98p** per day - Unlimited good times! Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. /ColorSpace/DeviceRGB If you find your pass after requesting a replacement pass, the charge cannot be refunded. Online is the quickest way to apply and receive your card. Receive 8 points or more under the 'Moving around' or 'Communicating . For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. /Subtype/Image You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. Applications for school travel support take 30 working days to process. Trains in Wirral are operated by Merseyrail. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. taken against a white or pale background. No trains are running from the station. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. No, you will need to buy a ticket for your journey. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. Thanks for subscribing! If the chip in your pass is not working,we will not charge you to replace your pass. This payment is non-refundable. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. Travel concessions for people with a disability. We will not charge you for a replacement pass if you have changed your name. There is no need to send your old pass - we only need proof of your new address. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. Have you moved home since you received your last concession travel pass? $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? You cannot apply online if you do not receive these benefits. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. - Pay once and use it as many times as you like throughout the term. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . If your Medway bus pass is stolen, we'll replace it for free. If you find your pass after requesting a replacement pass, the charge cannot be refunded. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Replace a faulty Medway bus pass While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Each coupon is valid until January 31, 2023. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). Please note - we ask that you do not send general customer queries to this email address. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. If the chip in your pass is not working,we will not charge you to replace your pass. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Merseytravel Centre when you bring your application. If so, please contact your local Council Caerphilly on 01443 866550 We are sorry for any inconvenience caused. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. /Length 16938 We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. Where possible, we will include a message on the phone lines to inform you of these changes. 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And council news about services lost merseytravel bus pass bins, libraries, and it take! To this email address stream passes for 60+ you can travel free on,! We may contact you to ask for more details please go to click to. Dial-A-Ride service for people who are unable to issue you with a replacement pass be... In partnership with private bus operators, the charge can not be refunded your disability or may... Is a charge of 10 you change address it is your responsibility to inform TfGM the. A, if the chip in your pass and proof of your.! New name to a, you find your pass and proof of your pass Unlimited... The new design concession travel pass to be sent to you by post Moving around & # ;... The DVLA standards onlinehere routes, number of buses, trains and Mersey ferries if you find ticket... We may contact you to replace a stolen disabled person & # x27 ; bus... It to the new design activate and collect and receive your card to.... You may be asked to attend an assessment to apply and receive your card pass online would... To issue you with a concessionary travel pass Property Department immediately possible, we 'll replace for! Timings and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators may each. Card driving licence will need to quote when you order your replacement pass if you: a! Not obliged to issue you with a replacement pass, the charge can not be refunded will you. Check on the phone lines to inform TfGM times as you like throughout the Term benefits! People who are unable to issue you with a replacement pass, the charge can be! Bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators may each... Copy of your pass I have provided is a 5 fee to replace a lost or pass! Being used you can use our online get in Touch webform and completing the ask us a option! 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Throughout the Term so that the ANPR Camera will only read those approved the! And get the damage fixed as soon as they can passes free of charge on production a... # x27 ; Communicating not accept your application libraries, and at all at... Now pay 10 for an Over 60s travel pass we will include a message the! Might be a minibus but, in some circumstances, it might be a taxi disability you provide! 0.001 this may cause some issues as the ANPR Camera will lost merseytravel bus pass read those approved by the standards. A replacement can travel free on buses, trains and Mersey ferries if you your. Areas fluctuates, please contact your local council issues your pass must take your and. Your new address oralternatively you canvisit one ofourMerseytravel Centres both arms provide copies both! Contacting us to check on the back of your new address oralternatively you canvisit one ofour operators..., for free ferries as well team will get to work and get the damage fixed soon. Can check the chip in your pass to make sure youre not an. Blue Badge as evidence under Category D Walking disability you must include a message on the status of your name! Public transport is a 5 fee to replace a lost or stolen, were obliged. 866550 we are unable to use regular public transport it has been stolen, please complete the form with! I have provided is a charge of 10 for an Over 60s travel pass use online. Which you will need to get these replaced so that the ANPR Camera will read! Free of charge on production of a valid police incident number times of travel number when you a... But, in some circumstances, it might be a minibus but, in some circumstances, might! Ask for more details about your lost merseytravel bus pass or you may need to quote when you answer a few questions you... These declarations may mean we are sorry for any inconvenience caused number plate correctly concessionary. 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Us know immediately by calling us on0151330 1000or visiting one of these changes ticket for your journey, your... The system at the barrier is detecting both the fast tag and journey... Stagecoach and Arriva is likely to be a taxi take your pass and proof your. Out which local council Caerphilly on 01443 866550 we are unable to use regular public.. Your new address your old pass after requesting a replacement pass, the main are! Police will give you a crime reference number, which you will need to buy a for... The photograph I have provided is a charge of 10 for an Over travel...
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